A high degree of emotional intelligence, excellent facilitation and communication skills and a pragmatic, realistic yet creative approach to problem solving; vitally important skills as a highly effective mediator, trainer and coach or mentor.
I bring 30 years unique experience of HR, legal and business in various sectors in Wales and across the UK together to resolve disputes and enhance employee's skills.
Workplace and Employment Mediation offers an empowering approach which avoids formal and legal processes and resolves the issues quickly and cost effectively in 90% of cases: a real win-win for both the employer and the employees.
The ability to manage and resolve conflict or to have those difficult conversations are vital management skills leading to direct improvements in business performance. Improving mediation skills and or the introduction of in-house mediation can also bring cost effective options in resulting in sustainable business benefits.
30 years of cross sector experience with a strong emphasis on sharing real life experience to facilitate learning. My communication style enables me to encourage delegates to interact and reflect on how their own leadership styles can impact on their employers business and those that work for them.
This case involved a personality clash between two senior employees who were working under a partnership arrangement. Both had joint responsibility for managing a team made up from practitioners from each organisation. The conflict between them was beginning to threaten the success of the partnership.
an excellent combination when providing solutions to workplace conflict or supporting the development of others.
9th May 2013
In the current economic climate there are more important things to worry about; right? Wrong; the cost of unresolved workplace conflict is staggering and effective mediation or conflict management can improve the bottom line. The Rise of Workplace Conflict There is … Continue reading